Last updated: September 11, 2026
GoodLine configures and operates an AI voice agent that answers phone calls forwarded to it by you, following the instructions and business information you provide during setup.
The agent follows the script and rules configured for your business. It can misunderstand a caller, mishear a detail, or fail to reach a booking system that is down. GoodLine is a tool that reduces missed calls; it is not a guarantee that every call is handled perfectly. Review your call summaries.
Plans are billed monthly in advance at the rates published on our site or agreed in writing. Usage above your plan's included call volume is billed at the overage rate we've quoted you. Fees are non-refundable except as described in section 5.
You may cancel with 30 days' written notice. If your first two weeks of service produce no booked work, tell us within that period and we will deactivate the service and refund your first month.
Recordings, transcripts, and lead details generated from your calls are yours. We process them to provide the service and handle them as described in our Privacy Policy. We do not sell your call data or use it to train models outside your own agent.
We aim for continuous availability but depend on third-party telephony, AI, and hosting providers. Service may be interrupted for maintenance or by circumstances beyond our control.
To the maximum extent permitted by law, GoodLine is not liable for indirect, incidental, or consequential damages, including lost profits or lost business, arising from use of the service. Our total liability for any claim is limited to the fees you paid us in the three months before the claim.
Either party may terminate for material breach that isn't cured within 15 days of written notice. On termination we stop answering your calls and, at your request, export or delete your call data.
We may update these terms and will give notice of material changes. Continued use after the effective date means you accept the updated terms.