GoodLine

GoodLine

Answer Facebook and Instagram messages with a reply you approve.

GoodLine helps local service businesses respond to customers who message their Facebook Page or its linked Instagram professional account. The business connects its own Page in the GoodLine client dashboard. New customer messages arrive in one inbox with a suggested reply written from the business's own approved information, such as services, hours and prices. A person on the team reviews it, edits it if needed and sends it, and the customer gets the reply in Messenger or Instagram.

Pilot. Facebook and Instagram messaging has passed internal delivery tests on GoodLine's own Page and Instagram account. It becomes available to client businesses after Meta's app review and an agreed business setup. A GoodLine dashboard account with the connector switched on is required.

How it works

  1. Sign in to your GoodLine dashboard. On Connectors, choose Connect Facebook & Instagram and sign in with Facebook Login for Business.
  2. Choose the business portfolio, the Facebook Page and, if you use it, the linked Instagram professional account you want to connect. GoodLine sees only what you select.
  3. Pick the assistant whose approved business information should guide replies.
  4. When a customer sends your Page or Instagram account a new message, it appears in Social messages with a suggested reply. Edit it, choose Review & send, confirm, and GoodLine delivers it in the same conversation.
  5. When a customer asks for a person, or a message needs judgment, the conversation is marked for your team and nothing is sent until someone replies.

AI suggestions can make mistakes, so every reply is reviewed before it is sent. Automatic replies are off. They can only be offered after Meta approves the app, GoodLine tests the business's own Page, and the business explicitly turns them on. Replies follow Meta's standard messaging window: GoodLine replies only within 24 hours of the customer's latest message and never sends promotions or unsolicited messages.

Why GoodLine asks for Meta access

Find the Page you choose

pages_show_list, business_management and pages_read_engagement let you pick a Page you manage, including a Page owned by your business portfolio, and let GoodLine show and check which Page and Instagram account are connected. GoodLine does not change your portfolio, Page settings or ad accounts.

Receive new messages

pages_manage_metadata subscribes GoodLine to new-message notifications for the Page you selected, and removes that subscription when you disconnect.

Send the replies you approve

pages_messaging lets GoodLine deliver your reviewed reply to the customer who messaged your Facebook Page.

Instagram direct messages

instagram_basic identifies the Instagram professional account linked to your Page, and instagram_manage_messages lets GoodLine receive its new direct messages and deliver your reviewed replies.

GoodLine does not publish posts, reply to comments, run ads, import your old inbox, analyze photos or voice messages, or sell or share message data for advertising. Meta never gives GoodLine your Facebook password.

Your data and control

Conversation text and delivery records are kept for up to 30 days to show the inbox and its history. Access tokens stay in private, business-scoped storage and are never shown in the dashboard. Message text is sent to our AI provider only to draft a reply and is not used to train AI models.

Disconnect on the dashboard's Connectors page stops replies, unsubscribes your Page and erases GoodLine's credentials. You can also remove GoodLine in Facebook's Business Integrations settings. A data deletion request through Facebook, or an email to hello@goodline.ai, erases your connection, credentials and stored conversations. Full details are in our Privacy Policy and Terms.

About GoodLine

GoodLine builds AI customer agents for local businesses across phone, website, text and messaging. It is operated by Van Ly, doing business as Goodline AI, in the United States. For setup, support or data requests, email hello@goodline.ai.