🔧 AI receptionist for plumbers

The burst pipe at 9 PM doesn't go to voicemail.

Plumbing is an emergency trade running on a business-hours phone. GoodLine answers the calls you can't — under a sink, on a roof, already on another line — works out whether it's a true emergency, and books it on your schedule.

Get my AI receptionist See a real plumbing company call

Keep your number Live in about a day Built for your trade

(503) 555-0184 Missed call · 9:12 PM

Live

GoodLineThanks for calling *Business Name* — this is the after-hours line. What's going on?

CallerThere's water pouring out from under my kitchen sink, I can't make it stop.

GoodLineOkay — first thing, there's a shutoff valve under the sink or at the street. Can you turn it clockwise until it stops? I'm getting a tech on the way either way.

CallerGot it, it stopped. I'm at 1420 Maple Street.

Emergency dispatch · tonight, ETA 45 min Water shut off · on-call tech paged · address confirmed

Text to you

Emergency call, water contained. Supply line under kitchen sink, 1420 Maple St. Customer shut off the valve. Paged Dave — ETA 45 min.

Why plumbers lose calls

Three reasons your phone rings out

Your hands are literally full

You're under a sink with a wrench in one hand. The phone is in the truck. By the time you're out from under there, they've called the next plumber on the list.

Emergencies don't check your hours

Burst supply lines, sewage backups, no hot water on a holiday weekend. Your highest-ticket calls arrive at the worst possible hour — and voicemail loses every one of them.

Half the ringing isn't work

Warranty questions, price shoppers forty miles outside your area, supply reps. Every one interrupts a job you're being paid for.

The script

What it asks before anything gets booked

Built from how a plumbing company actually triages a call — not a generic "name and number" form. You approve every question and every rule before it goes live.

Qualifying questions

Is water still running, or is it contained?
Have you shut off the valve or the main?
Is it a fixture, a main line, or the water heater?
Single-family, apartment, or commercial?
Address and cross street for the truck

Rings your cell immediately

Active flooding or a burst supply line
Sewage backing up into the house
Gas smell near a water heater

Books into the software you already run ServiceTitan Jobber Housecall Pro Google Calendar

How it works

Three steps. You keep your number.

Forward the calls you miss

One short code dialled on your phone sends busy, no-answer, and unreachable calls to GoodLine instead of voicemail. Your number and caller ID don't change.

About 2 minutes

We build your script

A 20-minute call covers your service area, hours, pricing rules, what counts as an emergency, and where jobs get booked. You listen to test calls and tell us what to change.

Done for you

It answers around the clock

Every missed call gets picked up, triaged, and booked — with a text summary, recording, and transcript sent to you, and emergencies escalated to your cell.

Live in about a day

Do the math

What are your missed calls worth?

Pre-filled with typical numbers for a plumbing company. Change them to yours — your call log will tell you the first one.

Calls you miss in a week 14 After hours, on a job, already on another line.

Average job value $450 Typical for a plumbing company — set it to your own average.

Of the callers you reach, how many book? 40% Your close rate on the inbound calls you do pick up.

Calls GoodLine recovers 70% Some missed calls are spam or wrong numbers. Keep this conservative.

Recovered revenue per month

Missed calls per month0

Real customers among them0

Extra jobs booked per month0

Recovered revenue per year$0

GoodLine cost$0

Return on every $1 spent0×

Illustrative only — arithmetic on the numbers above, not a projection from other customers' results.

Stop losing this every month

Questions

What plumbers ask us

Can it tell a real emergency from a slow drip?

That's the first thing we train. You decide what earns a truck tonight — active flooding, sewage in the house, no water at all — and what can wait for morning. Emergencies ring your cell straight away; everything else gets booked into your next open slot with the details already gathered.

Will it quote prices over the phone?

Only if you want it to, and only inside rules you set: a flat diagnostic fee, a service-call minimum, a range for jobs you're comfortable ranging. It will never invent a number for work nobody has looked at. Left alone, it books the visit and leaves the quoting to you on site.

Does it know my service area?

Yes. Give us your radius or the ZIPs you cover and it turns down out-of-area callers politely instead of booking a job you'd have to cancel. Borderline addresses get flagged to you rather than refused outright.

What about people who just want a callback?

It takes the whole picture — what's leaking, where, whether the water is off, how bad it is — and texts it to you with the recording. You wake up to a triaged list instead of six voicemails that all say "call me back."

More general questions — pricing, setup, contracts — are answered on the main FAQ.

Get started

Hear it answer a call for your plumbing company

Tell us about your business and we'll build a sample agent for your trade, then call you from it. You'll know inside one conversation whether this is worth it.